Case Study

At SVATI, we pride ourselves on delivering cutting-edge solutions that transform businesses, and our partnership with Dhofar Power Company (DPC) is a testament to our commitment to excellence. DPC, a leading energy provider in Salalah, Oman, sought to streamline their operations and enhance collaboration among employees. They turned to us for a comprehensive solution, and the result was the successful implementation of Internet and Intranet portals, coupled with a robust Document Management System (DMS) using SharePoint On-premise and SharePoint Online.

Challenges Faced by DPC:

1. Fragmented Communication: DPC struggled with fragmented communication channels, hindering efficient information sharing among their geographically dispersed teams.
2. Document Chaos: Managing a vast array of documents efficiently was challenging, leading to version control issues, delays, and compliance concerns.
3. Manual Workflows: Manual, time-consuming workflows were the norm, resulting in inefficiencies and lost productivity.

Our Comprehensive SharePoint Solution:

1. Internet Portal for Enhanced Customer Engagement:
We designed and deployed a customer-centric Internet portal using SharePoint Online. This portal empowered DPC to provide real-time updates to their customers, improving transparency and fostering trust. It also offered self-service options for billing, outage reporting, and access to valuable resources.

2. Intranet Portal for Streamlined Internal Communication:
Our Intranet portal on SharePoint 2013 revitalized DPC’s internal communication. With user-friendly features, dynamic content, and intuitive navigation, employees now have a central hub for updates, news, and collaboration.

3. Document Management System (DMS) for Efficiency and Compliance:
We integrated a robust DMS within SharePoint On-premise to tackle document chaos. With version control, automated workflows, and access control, DPC gained control over their documents, ensuring compliance and accelerating decision-making processes.

4. Workflow Automation with Nintex:
Nintex Workflow was leveraged to automate manual processes across departments. Routine tasks, approvals, and notifications were streamlined, reducing turnaround times and improving overall efficiency.

5. Oracle Integration for Data Synergy:
We seamlessly integrated SharePoint with DPC’s Oracle database, ensuring real-time data synchronization and accessibility for key stakeholders.

Results Achieved:

• Enhanced Customer Satisfaction: The Internet portal led to improved customer engagement and satisfaction, thanks to real-time updates and self-service options.
• Boosted Employee Productivity: The Intranet portal facilitated better internal communication, ensuring employees were well-informed and engaged.
• Document Control and Compliance: The DMS brought order to document management, reducing risks and ensuring compliance with industry standards.
• Streamlined Workflows: Nintex Workflow automation led to significant time and cost savings by eliminating manual processes.
• Real-time Data Access: The Oracle integration enhanced data synergy, enabling informed decision-making.

SVATI’s commitment to delivering innovative solutions and the successful implementation of SharePoint-based Internet and Intranet portals, along with a powerful DMS, has empowered Dhofar Power Company (DPC) to operate more efficiently, serve their customers better, and navigate the future with confidence. We continue to support DPC’s digital transformation journey, and together, we look forward to achieving even greater milestones in the years ahead.